The Prizes and Perils of Designing Processes for your Customers
Rich Seddon blogs about process design, from experiencing excellence to the polar opposite, and the impact on his satisfaction as a customer.
The Importance of Stakeholder Engagement in Process Design
The collection and interpretation of representative stakeholder requirements is a key enabler of success when redesigning processes. It is, of course, perfectly (and all too frequently) possible to redesign a process without taking into account stakeholder requirements but to do so presents a risk that is, with a little effort and structure, avoidable.
What is a Black Belt project?
What is a Black Belt project? We ask businesses to be fair in setting the scope of improvement projects. But how can they do this
What is Visual Management?
What is Visual Management? So, what is Visual Management and how can it help you? Visual Management is one of the key tools that we
Weathering the Storm Blog Series Part 4: Material Availability
Weathering the Storm Blog Series Part 4: Material Availability As the house building industry is challenged by ever-increasing regulation, more demanding planners, a shortage of
Weathering the Storm Blog Series Part 3: Plot Utilisation
Weathering the Storm Blog Series Part 3: Plot Utilisation As the house building industry is challenged by ever-increasing regulation, more demanding planners, a shortage of
Weathering the Storm Blog Series Part 1: Rework
Weathering the Storm Blog Series Part 1: Rework As the house building industry is challenged by ever-increasing regulation, more demanding planners, a shortage of labour
Weathering the Storm Blog Series Part 2: Site Protection
Weathering the Storm Blog Series Part 2: Site Protection As the house building industry is challenged by ever-increasing regulation, more demanding planners, a shortage of
